Teleconsultation in the Philippines: Everything You Need to Know (2025 Guide)

What is Teleconsultation?

Teleconsultation, or online consultation, is when you talk to a licensed doctor using your phone, computer, or messaging app. It removes the need to visit hospitals or clinics in person, making healthcare more accessible and convenient.

Is Teleconsultation Legal in the Philippines?

Yes. The Department of Health (DOH) encourages telemedicine as part of improving healthcare access. As long as you consult with a PRC-licensed Filipino doctor, your consultation is legitimate and recognized.

When Should You Use Teleconsultation?

• Mild symptoms (fever, cough, allergies, stomach pain)

• Follow-up consultations after a previous diagnosis

• Prescription refills

• Mental health consultations (psychology or psychiatry)

• Medical certificates and clearances

• Work-from-home or busy schedules

What You Can’t Use Teleconsultation For

• Emergency cases (chest pain, accidents, difficulty breathing)

• Procedures requiring physical exams

• Laboratory tests (though some doctors may issue referrals)

How Much Does Teleconsultation Cost?

• General practitioners: ₱300 – ₱600

• Specialists: ₱800 – ₱1,500

• Mental health consultations: ₱1,000+

How to Prepare for Your First Teleconsultation

✅ Find a quiet, well-lit space

✅ Have a stable internet connection

✅ Prepare your medical history, prescriptions, or lab results

✅ List down your symptoms clearly

✅ Be ready to pay via e-wallet, bank transfer, or card

Benefits of Teleconsultation in the Philippines

• Convenience – no travel, no waiting rooms

• Affordability – usually cheaper than private hospitals

• Accessibility – even patients in remote areas can consult

• Flexibility – available after work hours and weekends

FAQs

1. Is teleconsultation accepted by companies and schools in the Philippines? Yes, especially for issuing medical certificates or clearances.

2. Can teleconsultation doctors prescribe medicines? Yes. Licensed doctors can issue e-prescriptions valid in local pharmacies.

3. What happens if I need further tests? The doctor can issue referrals for laboratory or imaging tests.

4. Is teleconsultation safe and private? Yes. Most platforms follow strict patient privacy protocols.

5. Which teleconsultation platforms are available in the Philippines? Several providers exist. Some, like E-Konsulta®, even allow patients to consult first and pay after, making it accessible and low-risk.

Final Thoughts

Teleconsultation is transforming healthcare in the Philippines. It’s fast, safe, affordable, and legitimate, especially for non-emergency cases.

If you’re considering trying it for the first time, all you need is an internet connection and a trusted telemedicine provider.